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how it works medical team treatment pricing

Refund & Cancellation Policy

Last updated: March 28, 2026

Overview

We aim to be fair and transparent. This policy explains when charges occur and what is refundable.

When charges occur

Evaluation: Your clinician evaluation is completely free.
Payment: Payment is collected at checkout. If approved, your vial ships. Semaglutide 12.5mg vial ($500) or Tirzepatide 60mg vial ($800). Each purchase covers evaluation, medication, and shipping.

Refunds

If a clinician does not approve treatment, you receive a full refund.
Once medication has been dispensed or shipped, it is generally non-refundable by law.

Questions

For any billing questions, email support@normwellness.com.

Shipping issues

If a shipment is lost or damaged, contact us within 7 days and we will coordinate with the pharmacy on a resolution.

Contact

Email: support@normwellness.com

Clinician-led weight care, online.

How it works
FAQ
Contact

Eligibility
Safety
Side effects
Compounded medication
Our pharmacy
Providers
Medical team
State availability

Privacy
Terms
Refunds
Telehealth Consent
HIPAA

Clinician-led weight care, online.

About

How it works
FAQ
Contact

Learn more

Eligibility
Safety
Side effects
Compounded medication
Our pharmacy
Providers
Medical team
State availability

Legal

Privacy
Terms
Refunds
Telehealth Consent
HIPAA

© 2026 Norm Health LLC · 211 S State College Blvd, Anaheim CA 92806 · support@normwellness.com

Norm is a telehealth platform. Medication, when prescribed, is dispensed by US state-licensed compounding pharmacies. Service availability varies by state. Telehealth is not for emergencies — call 911 or see emergency steps. Not all patients qualify.

Refund & Cancellation Policy | Norm